Your Bouncy Castle Questions Answered 

Where do you deliver to? 
We deliver free within a nine mile radius of BN43 6LE. If you require delivery further afield we charge a small delivery fee. The deliver fee is 10p a mile there and back, please note that this is charged for collection of castle also. 
Our main areas for delivery are: Angmering, Arundel, Ashington, Bramber, Clapham, Climping, East Preston, Findon, Henfield, Lancing, Littlehampton, Patching, Poling, Portslade, Pulborough, Rustington, Shoreham, Sompting, Southwick, Steyning, Storrington, Upper Beading, Wick, Worthing. 
Some of these areas are further than nine miles and so a delivery fee will be applied. 
What ages can use the bouncy castles? 
Castles are hired by height rather than age, if anyone taller than 1.5 metres are going to be using the castle then you will need to hire one of adult castles: 
Big Bouncer Adult 
All height limits are shown next to the castles so please do check when you are booking. 
Can the castle be used indoors? 
Yes, absolutely. We supply castles indoors and have provided hires across most venues in the area. We are happy to recommend suitable indoor venues.  
Please do ensure you have enough room for your castle at the venue including height. All castle dimensions are displayed. 
How long will I have the bouncy castle / soft play equipment? 
Length of hire will depend on the time of year, We aim to collect all castles an hour before sunset. If you are hiring the castle in a church hall / venue hire can be longer. We drop and collect castles in the order so all hirers have the same amount of time so an earlier drop would mean an earlier collection. 
I only want the castle for two hours can I pay half price? 
The price is per hire rather than per hour. Our mileage and workload is the same regardless of the length of hire. 
Do I have to pay a deposit? 
We do not charge a deposit. However please be advised that our beach and big bouncer adult castles may require a £50.00 deposit. 
How can I pay? 
We offer two options for payment: 
Cash payment on delivery of the bouncy castle / soft play equipment 
We carry a card reader if you prefer to pay by card. 
How long does it take to set up / collect the equipment? 
Bouncy castles take around 20 minutes to set up and dismantle. 
Soft play takes 30 minutes to set up and collect due to the large number of pieces. 
What if I need to cancel the castle due to bad weather? 
All but the Rainbow bouncer have fitted shower covers and so can be used if showers are forecast. Should heavy rain be forecast for a substantial period of time or high winds it would be necessary to cancel the castle. We do ask that you let us know asap in the event that you do choose to cancel your bouncy castle. If the weather forecast is bad we will be in touch to check the night before. 
What outdoor surfaces can the castle be erected on? 
Our outdoor bouncy castle hires have to be placed on grass, if the castle is to be placed on fake grass/Astroturf please call. We cannot put them on concrete without substantial anchor points / weights which generally rules out driveways, playground, patios etc. 
Please contact us if you have any questions that are not answered. 
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